Terms & conditions

Disclaimer: In the event of any discrepancy or conflict, the Latvian version will prevail over the translation.


Terms used in this T&C:
Unified registration number – 50103906891,
Legal address Riga, Katlakalna street 1, LV-1073,
Phone: +37124955779
Email: info@ortoto.lv

Consumer – a legal person who expresses a wish to purchase, acquires or could purchase a product or use a service for a purpose that is not directly related to it’s business;

Buyer – a person who purchases goods in the Sellers online store. The buyer can be both, a Consumer and a person who is not Consumer;

Item – any thing that Seller offers or sells to the Consumer through this website;

Manufacturer – a person who, in the course of his or her economic or professional activity makes or renews a product for sale or presents himself or herself as a manufacturer, indicating (marking) his or her name (company name), name, surname, trademark or other differences on the product or its packaging the mark;

Normative acts – Regulations of the Cabinet of Ministers of 20 May 2014 No. 255 “Regulations on Distance Contracts”, Consumer Rights Protection Law, Civil Law, Commercial Law and other binding regulatory enactments.

Warranty – a statement by the manufacturer, seller or service provider that the product or service, or a component thereof, will retain the characteristics, safety and performance for a specified period of time and the manufacturer, seller or service provider assumes additional obligations not provided for in this Law and other regulatory enactments;

Terms of use – instructions of the manufacturer or seller, according to which the product retains the properties of use (use) and the appropriate quality, as well as does not pose a danger to the consumer’s property, health, life or the environment;

Prices – the final price of the goods listed on the Website, including taxes and fees, for which the Seller sells the goods through this website. The price does not include the cost of delivery of the goods;

Website – Seller’s website www.ortoto.lv


1.1. These terms and conditions determine the legal relationship between the Buyer and the Seller.
1.2. Before using the Website, please read these Terms of Use carefully.
1.3. By starting to use the Website, the User agrees to abide by these Terms.
1.4. The Seller may partially or completely delete, change, supplement the information on the Website without prior notice.
1.5. The images and description of the product in question may differ slightly from the product offered.


2.1. The consumer may exercise the right of withdrawal and unilaterally withdraw from the product within 14 (fourteen) days, covering the costs, in accordance with regulatory enactments.
2.2. The term for exercising the right of withdrawal is calculated from the day of delivery of the goods – if the goods are ordered, from the last day of delivery of the goods – if the order includes several goods, from the day of delivery of the last lot or part of the goods.
2.3. Exercising the right of withdrawal means notifying the Buyer of the withdrawal of the goods and submitting or sending them to the Seller.
2.4. The Consumer may use a free-form notice of withdrawal, in which the Consumer must indicate:
Recipient (seller’s name, actual address, telephone number, e-mail address)
I declare that I wish to refuse the purchase of such goods
Date of order / date of receipt
Name and surname of the consumer
Consumer address
Consumer signature (only if this form is sent on paper)
2.5. The product to be returned to the consumer must be delivered to Katlakalna Street 1, Riga and must be in full set.
2.6. By exercising the right of withdrawal, the consumer may return the product to the seller without packaging if it has not been possible for the consumer to see the product without opening the packaging and to preserve the packaging, for example due to the size of the packaging.
2.7. The sending of a withdrawal form or notice of the exercise of the right of withdrawal shall terminate the contract within the time limit and release the consumer from any contractual obligations arising from the contract or from the obligation to conclude such a contract if the consumer has made an offer.


3.1. The consumer shall be liable for the diminished value of the goods or their use contrary to good faith if the goods have been used during the exercise of the right of withdrawal beyond the limits necessary to ascertain and verify its characteristics and nature.
3.2. The consumer may not exercise the right of withdrawal if the product is manufactured according to the consumer’s instructions or is clearly personalized, if the product is perishable or about to expire, if the consumer has opened the packaging for a product that cannot be returned for health and hygiene reasons. has been permanently mixed with other items after delivery, etc.
3.3. The consumer is obliged to return the product or thing to the seller or service provider no later than 14 days after sending the written refusal. The seller or service provider is obliged to reimburse the consumer for the amount of money paid by him, including the delivery costs paid by the consumer, no later than 14 days from the day of receipt of the consumer’s decision to withdraw from the contract.
3.4. The consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. Therefore, taking into account the essence of the right of withdrawal – to enable the consumer to evaluate the obligations arising from the contract, including comparing the quality and price of the offer with other offers, the consumer must use the product as a good and careful owner during the exercise of the right of withdrawal.


4.1. The consumer is entitled to file a claim with the seller for non-conformity of the goods within two years from the date of purchase of the goods. The consumer shall submit a claim to the seller within two months from the day on which the defect is discovered. The day of purchase of the goods shall be deemed to be the day when the goods have been handed over by the seller and the consumer has accepted them.
4.2. If the manufacturer or seller has given a guarantee for the product, after the expiry of the term referred to in Clause 4.1, the consumer is entitled to submit a claim for the entire remaining term of the guarantee in accordance with the conditions specified in the guarantee document. The consumer’s claim shall be processed in accordance with the conditions specified in the guarantee document.
4.3. When submitting a claim for defects in the goods to the manufacturer or the Seller, the Consumer shall attach a copy of the document confirming the transaction to the claim application.
The consumer’s claim will be processed within 7 working days from the date of receipt of the claim, sending the reply to the contact address indicated in the claim. If the claim is found to be unfounded and the Buyer does not agree with it, he has the right to exercise other rights specified in regulatory enactments.

Courier delivery in Riga and Jurmala is made on the same day, after full payment of the order, if it is made before 16:00.
If the delivery method is selected via the Omniva parcel terminal in Latvia, Lithuania, Estonia, then the product will be delivered on the same day, after full payment for the order, if it is made before 16:00.
There is a charge for the delivery of the goods, it is not included in the price of the goods.
Information about the delivery of the goods, including the delivery charge, is indicated in the section
You can choose the delivery method when ordering goods
If the Buyer has not chosen to receive the goods at the Seller’s point of sale, delivery of the Goods performed by courier. The goods are delivered to the address specified in the Buyer’s order.
After delivery of the goods to the courier, it may contact the Buyer to clarify with the delivery related information.
If the delivery method is selected via the Omniva parcel terminal via Latvia, Lithuania, or Estonia, the maximum delivery time is 5 (five) working days after payments. Usually the delivery of the Goods via the Omniva parcel terminal is not performed later than within 2 (two) working days after payment, however, delivery of the Goods as follows
is not guaranteed and the Goods may not be delivered within such time.
The Seller is not responsible for the delay in delivery, if it is caused by the Buyer incompletely or due to inaccurate information.
Before accepting the product, the Buyer must check the packaging of the product. If parcel is damaged Buyer must notify the Seller of any damage to the packaging or goods.

Payment for the product is possible in one of the following ways:
when making a non-cash transfer with a Visa or MasterCard payment card.
Cash on receipt.

By direct transfer to our bank account.
Dispute resolution
The regulatory enactments of the Republic of Latvia shall apply to the legal relations arising from these Regulations.